CARE WITH ADDRESSING ORDERS
Netmantos will arrange for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no problems with the delivery of your order, please be careful when filling in the address where you wish to receive your order.
ABSENT RECIPIENT
Make sure there will be someone at the address to receive your products. The Post Office will make three attempts to deliver products. If there is no one at the address to receive the package, the package will be taken to the nearest Post Office branch. In this case, the recipient of the package will need to collect it from the Post Office branch within 7 calendar days. If the recipient of the package does not collect it, according to Post Office rules, the package will be returned to the sender, and the recipient will need to pay a new shipping fee to resend the product.
All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the Store.
INCORRECT OR INCOMPLETE ADDRESS
Netmantos is not responsible for incorrect or incomplete filling of the destination address of orders placed in the store. If the address is incorrect or incomplete, according to the Post Office's rules, the package will be returned to the sender, and no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund, and will need to pay for new shipping to resend the product.
PROCESSING TIME
After payment confirmation in our system, your order is processed. The next steps are: separation, packaging and dispatch.
Deadline for sending the product and tracking code
You will receive the tracking code in the email registered when purchasing at up to 7 business days after processing your order.
TIME IN TRANSIT
Delivery time is estimated 5 to 20 business days after order dispatch.
However, adverse factors such as delays in release by the Federal Revenue Service, postal strikes, impossibility of delivery due to weather factors or risk areas, national holidays may add a few days to the delivery of the product.
SHIPPING METHODS
Products are always delivered by the Post Office, however, in some cases such as the recipient being absent, a region with delivery limitations or even an incorrect address, the customer may have to collect the product from the agency closest to their home.
If the address is not filled in correctly, the product may be returned to the sender. Please pay extra attention when filling in the address. If there is an error in filling in the address and the product cannot be delivered, the customer is responsible.
The Post Office will make three delivery attempts. If they are unable to complete the delivery, the product will be available for collection at the nearest branch for up to 7 days. After this period, the product will be returned to the sender.
The shipping method is PAC and Shipping is Free Express.
